What You Will Receive.
Here's an overview of the services that you will receive should you join one of our maintenance plans:
Website Hosting
We handle all aspects of hosting, ensuring your website stays online, secure, and performing at its best. Our premium hosting service means you won’t have to lift a finger.
Maintenance Updates
Just like your phone or computer needs updates, so does your website. Outdated plugins are a top security risk, but we manage regular updates for you, keeping everything running smoothly and securely.
Monitoring and Security
Your website’s security is our priority. We use specialist monitoring tools to track traffic, detect threats, and prevent potential hacks. Plus, we keep an eye on uptime to ensure your site stays available when your customers need it.
Website Backups
Consistent backups are crucial for keeping your website safe. Whether you need to restore lost data, move your site, or recover from an issue, we provide secure external backups and restore points.
Monthly Reporting
No more guessing what’s happening behind the scenes. Our monthly reports break down website performance, security updates, and the work we’ve done—keeping you informed without the jargon overload.
Priority Support
As a valued client, you get priority support. Need an update or have a question? We provide dedicated contact details, ensuring you get a response within 24 hours on business days.
Strategy Consultations
We’re not just here for maintenance—we’re here to help you grow. With our strategy sessions, we’ll share insights on marketing trends, conversion improvements, and ways to optimise your site for better results.
Allocated Hours
Your maintenance plan includes dedicated support hours each month. Whether it’s content updates, design tweaks, or technical fixes, we’re on hand to make sure your website stays up to date.
Discounted Rates
Need extra work beyond your included hours? No problem! As part of your plan, you’ll benefit from discounted rates on additional website updates, saving you money while keeping your site in top shape.
Risks of Unmaintained Sites.
There is no obligation to take out a maintenance plan, however there are risks to be aware of should you chose to go at it alone.
Website Hacks
Without proper maintenance and security, it’s not a matter of if your site will be hacked, but when. Staying protected is essential.
Poor Performance
A slow, unoptimised website can frustrate visitors and hurt conversions. Without regular upkeep, performance will decline over time—impacting both user experience and sales.
No Backups
Without frequent backups, a single security breach or technical failure could wipe out your entire website—losing valuable content, data, and progress in an instant.
SEO Implications
Search engines favour well-maintained, optimised websites. Neglecting updates and performance could lead to lower rankings, making it harder for potential customers to find you.
Website Legitimacy
Issues like an expired SSL certificate or security warnings can make your site look untrustworthy—damaging your brand’s credibility and deterring visitors.
No Regular Support
Without ongoing website maintenance, every issue—from security to performance—is on you. That means more time, more stress, and extra costs for tools and fixes.
Choose Your Plan.
We offer maintenance and support plans to suit the size and functionality of your website, each of which will ensure we are on hand to take on the technicalities of keeping your website online, optimised and updated.
Standard
This package is tailored for small to medium sized websites
Per month
or £990 for the whole year
Website hosting
Maintenance updates
Monitoring and security
Website backups
Monthly reporting
Up to 1 hour per month for support and content updates
Discounted rates for additional work
Bonus: Auto updating privacy and cookie policies
Premium
This is for larger websites that require more attention
Per month
or £1,490 for the whole year
Website hosting
Maintenance updates
Monitoring and security
Website backups
Monthly reporting
Priority support
Annual website review and strategy consultation
Up to 2 hours per month for support and content updates
Discounted rates for additional work
Bonus: Auto updating privacy and cookie policies
Elite
For high activity, large complex websites
Per month
or £2,990 for the whole year
Website hosting
Maintenance updates
Enhanced monitoring and security
Website backups
Monthly reporting
Priority support
Quarterly website review and strategy consultation
Up to 4 hours per month for support and content updates
Discounted rates for additional work
Bonus: Auto updating privacy and cookie policies
Maintenance Plan FAQ's.
Nope! Our maintenance plans are billed on a monthly or annual basis and you can cancel at any point if you feel the plan is no longer for you.
If for any reason you need to withdraw from the maintenance plan, you have the complete freedom to do so. Your plan is simply billed for the month or year that's paid for.
If we are building (or redesigning) your website, there is no set-up fee provided it's within a 90 day period of your website going live.
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a £99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a £250 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimising the site.
Please contact us to request a consultation and pricing for this.
Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimisation, updates, backups, support, etc.
We cannot accept liability for any security, updates, performance or backups following handover should you chose to pass on the maintenance plan.
Absolutely! If you decide to come back to us after having initially passed on the plan, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
If you choose to have us host and maintain additional sites under your account, you’ll get a 20% discount (monthly or annual) for every additional site you add.
The hourly allowance per month is covered for that month only and does not rollover or add up for later use.
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with additional hours at a discounted rate. We will not go over the monthly hours without prior approval from you to do so.
Please note that the allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project.